Queen's NRI Hospital (P) Ltd. ("Queen's NRI Hospital", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through this website (www.queensnrihospital.com), how we use it, and the choices you have.
Information We Collect
Information you provide
When you submit an enquiry, appointment, or call-back form on our website, we collect the details you enter, which may include:
- Your name
- Mobile number
- Email address (optional)
- The department or service you are interested in (optional)
- Any message or details you choose to share with us (optional)
Please share only the information necessary to contact you. We request that you do not submit sensitive medical details through website forms.
Information collected automatically
Like most websites, we may automatically collect limited technical information such as your IP address, browser type, device type, pages visited, and the date and time of your visit. This is collected through cookies and similar technologies to help us understand how the website is used and to improve it.
How We Use Your Information
- To respond to your enquiries and call-back requests
- To schedule and confirm appointments
- To provide information about our departments, doctors, and services
- To improve our website, content, and services
- To comply with applicable legal and regulatory requirements
Cookies & Analytics
We use cookies and third-party analytics tools, including Google Analytics and Google Tag Manager, to understand website traffic and usage. We may also use Google Ads and related advertising cookies to measure the performance of our advertising campaigns. These tools may collect standard internet log information and visitor-behaviour information in an anonymous or pseudonymous form.
Our website may also load content from third-party services such as embedded YouTube videos, WhatsApp contact links, and web fonts. These services may set their own cookies, which are governed by their respective privacy policies.
You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the website.
How We Share Information
We do not sell or rent your personal information. We may share your information only:
- With authorised hospital staff who need it to respond to your request or provide care
- With trusted service providers who help us operate the website, subject to appropriate confidentiality
- Where required by law, regulation, or valid legal process
Data Security
We take reasonable technical and organisational measures to protect the information you share with us against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain enquiry and appointment information only for as long as necessary to respond to your request, to provide our services, and to meet legal or operational requirements, after which it is deleted or anonymised.
Your Rights
You may contact us to request access to, correction of, or deletion of the personal information you have shared with us through this website, subject to applicable law. Use the contact details below to make a request.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.
Children's Privacy
Our website is intended for a general audience. We do not knowingly collect personal information from children without the involvement of a parent or guardian.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.
Contact Us
If you have any questions about this page, please contact us:
- Queen's NRI Hospital (P) Ltd.
- D.No: 5-1-11, Srinivasa Nagar, M.G Road, Opp. SBI Main Branch, Vizianagaram-535001, Andhra Pradesh, India
- Phone: 08922-225177 / 08922-225188
- Email: adminvzm@queensnrihospital.com, director.vzm@queensnrihospital.com